IT Support Specialist

4 weeks ago


Newmarket, Ontario, Canada The Regional Municipality of York Full time
About The Regional Municipality of York

The Regional Municipality of York is a dynamic and growing region, with a diverse population of over 1 million residents. We are committed to providing excellent service to our residents and businesses, and we are seeking a highly motivated and detail-oriented individual to join our team as an IT Service Desk Assistant.

About the Role

This is an exciting opportunity to work in a fast-paced and dynamic environment, providing technical support to Regional staff and ensuring the smooth operation of our technology assets. As an IT Service Desk Assistant, you will be responsible for responding to Help Desk inquiries, recording client interactions, and providing second-level support to ensure excellent customer service.

Key Responsibilities
  • Respond to Help Desk inquiries and provide solutions to Regional staff on computer equipment and software issues
  • Record all client interactions using ticket tracking software and monitor and alert management of urgent issues
  • Provide second-level support to ensure referral, escalation, and follow-up procedures are applied correctly and effectively
  • Participate on technical project teams to assist in delivery of ITS related projects and programs
  • Provide exceptional customer service to internal ITS staff and staff from other Departments
Requirements
  • Currently enrolled on a full-time basis in a post-secondary IT or related program and must have a required co-op, placement, or internship to graduate
  • Knowledge of computer hardware and technology components
  • Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self-management, and flexibility/adaptability
  • Computer literacy utilizing MS Office software applications
What We Offer

The Regional Municipality of York offers a collaborative and progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace. We offer a defined benefit pension program, employer of choice recognition, benefits and wellness programs, and an inclusive and diverse workforce.

How to Apply

To apply for this exciting opportunity, please submit your resume, cover letter, and unofficial transcript by July 26, 2024 @ 11:59 PM EST. Please use the following naming convention for your uploaded documents: "Last Name, First Name - IT Service Desk Assistant - Co-op Student (Job ID: 5139)"



  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...


  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...


  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...


  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...


  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a valued member of our team, you will play a key role in delivering responsive, accessible, and integrated patient-centered care.Key ResponsibilitiesProvide administrative support services to Care Coordinators,...


  • Newmarket, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a valued member of our team, you will play a key role in delivering responsive, accessible, and integrated patient-centered care.Key ResponsibilitiesProvide administrative support services to Care Coordinators,...


  • Newmarket, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team as a Site Support Specialist and contribute to the success of our construction projects in Newmarket. As a Site Support Specialist, you will assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Assist carpenters, electricians, and other skilled workers on-site.Load and unload...


  • Newmarket, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    As a key member of our team, the Administrative Support Specialist will provide exceptional support to our clients in Newmarket, Canada. The successful candidate will be responsible for managing incoming calls, scheduling appointments, and performing general administrative duties to ensure smooth office operations.Key Responsibilities:Manage incoming calls...


  • Newmarket, Ontario, Canada DBA Royal Express Trucking Solutions Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at DBA Royal Express Trucking Solutions. The successful candidate will be responsible for scheduling and confirming appointments, answering telephone calls and messages, and performing data entry tasks.The ideal candidate will have a secondary (high)...


  • Newmarket, Ontario, Canada VCA Canada Full time

    Veterinary Support SpecialistAbout the RoleWe are seeking a highly organized and empathetic Veterinary Support Specialist to join our team at 404 Veterinary Emergency and Referral Hospital. In this role, you will be responsible for creating a warm and welcoming environment for our patients and their families.Develop and maintain a positive and professional...


  • Newmarket, Ontario, Canada DBA Royal Express Trucking Solutions Full time

    Job Summary: We are seeking an Administrative Support Specialist to join our team at DBA Royal Express Trucking Solutions. The successful candidate will provide administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Program Support Specialist to join our team at Southlake Regional Health Centre. As a key member of our healthcare team, you will provide exceptional support to our patients, families, and healthcare providers.Key ResponsibilitiesCoordinate patient appointments and perform clerical duties under...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Program Support Specialist to join our team at Southlake Regional Health Centre. As a key member of our healthcare team, you will provide exceptional support to our patients, families, and healthcare providers.Key ResponsibilitiesCoordinate patient appointments and perform clerical duties under...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...

  • IT Support Specialist

    3 weeks ago


    Newmarket, Ontario, Canada The Regional Municipality of York Full time

    About The Regional Municipality of YorkThe Regional Municipality of York is a dynamic and growing region in Canada, with a diverse population of over 1 million residents. Our region is known for its beautiful geography, interesting and diverse communities, and a strong sense of community spirit.About the RoleWe are seeking a highly motivated and...

  • IT Support Specialist

    3 weeks ago


    Newmarket, Ontario, Canada The Regional Municipality of York Full time

    About The Regional Municipality of YorkThe Regional Municipality of York is a dynamic and growing region in Canada, with a diverse population of over 1 million residents. Our region is known for its beautiful geography, interesting and diverse communities, and a strong sense of community spirit.About the RoleWe are seeking a highly motivated and...


  • Newmarket, Ontario, Canada CB Canada Full time

    Job Summary:We are seeking a highly skilled and professional Administrative Support Specialist to join our team at CB Canada. As an Executive Support Professional, you will be responsible for providing administrative support to senior management, including calendar management, correspondence, and data entry. If you have excellent communication skills, a keen...


  • Newmarket, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Newmarket. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...


  • Newmarket, Ontario, Canada Meineke Car Care Center Full time

    We are seeking an experienced Administrative Support Specialist to join our team at Meineke Car Care Center. As an Administrative Support Specialist, you will be responsible for coordinating seminars, conferences, and other events. You will also assist with staff consultation and grievance procedures, coordinate HR activities, and direct daily operations....


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Program Support Specialist to join our team at Southlake Regional Health Centre. As a key member of our healthcare team, you will provide exceptional support to our patients, families, and healthcare providers.Key ResponsibilitiesCoordinate patient appointments and perform clerical duties under...