Customer Service Manager

2 weeks ago


Peterborough, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

Job Summary: We are seeking an experienced Assistant Store Manager to support the Store Manager in maintaining exceptional Guest Services and driving sales and profitability in our Spencer Gifts - Spirit Halloween store.

Responsibilities:

  • Develop and implement strategies to improve Guest Services and increase sales.
  • Support the Store Manager in maintaining a visually appealing store environment and ensuring all merchandise is properly displayed and stocked.
  • Assist with staff development, training, and coaching to ensure a high-performing team.
  • Monitor and control expenses, shrinkage, and inventory levels to maximize profitability.
  • Collaborate with the Store Manager to develop and implement merchandising and inventory control plans.

Requirements:

  • 3+ years of retail management experience, preferably in a fast-paced environment.
  • Proven track record of driving sales growth and improving Guest Services.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings and weekends.


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