Senior Collision Center Manager

5 days ago


Peterborough, Ontario, Canada Assured Automotive Full time

Job Summary:

The Senior Collision Center Manager will lead and maintain the day-to-day operation of the Assured Automotive Store in compliance with established policies and procedures.

Key Responsibilities:

  • Plan and implement daily operations to ensure overall KPI's and insurance metrics are met.
  • Coach and empower each team member's performance and success in their individual roles.
  • Promote and maintain the highest quality standards of professionalism in serving all customers.
  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Prepare and manage annual and monthly operating budget of the collision center.
  • Forecast, target and track monthly sales, profit and expense objectives.
  • Deliver formal annual performance reviews and informal monthly performance reviews.
  • Maintain a clean and organized repair facility at all times.
  • Monitor all maintenance required for all shop equipment, including the paint booth.
  • Provide training for all staff as necessary.
  • Ensure all staff wear proper safety gear and adhere to dress code.
  • Open and close the facility daily as per established procedures.
  • Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
  • Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
  • Lead and manage all repair facility personnel.
  • Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
  • Attend training, information sessions and workshops recommended by Senior Leadership Team.
  • Store CSI performance review and follow up within 24 hours.


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