Customer Service Team Lead

4 weeks ago


White River, Canada North Central Co-Operative Incorporated Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at North Central Co-Operative Incorporated. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and supervising the activities of our customer service representatives.

Key Responsibilities:
  • Resolve customer complaints and issues in a timely and professional manner
  • Supervise and coordinate the activities of customer service representatives
  • Conduct performance reviews and provide feedback to team members
  • Recruit and hire new team members
  • Coordinate and assign work to team members
  • Requisition materials and supplies as needed
  • Maintain the operation of computer systems and equipment
Requirements:
  • 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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