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Customer Service Team Lead

4 weeks ago


White River, Canada North Central Co-Operative Incorporated Full time

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at North Central Co-Operative Incorporated. The successful candidate will be responsible for resolving customer issues, supervising and coordinating activities of workers, and conducting performance reviews.

Key Responsibilities:

  • Resolve customer complaints and requests in a timely and professional manner.
  • Supervise and coordinate activities of workers to ensure efficient operation of the team.
  • Conduct regular performance reviews to assess employee performance and provide feedback for improvement.
  • Recruit and hire staff to fill vacant positions.
  • Coordinate and assign work to employees to ensure tasks are completed on time and to a high standard.
  • Requisition materials and supplies as needed to maintain a smooth operation.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.

Requirements:

  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Reliability and a strong work ethic.