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Customer Service Team Lead

1 month ago

White River, Canada North Central Co-Operative Incorporated Full time

We are seeking a highly skilled Customer Service Team Lead to join our team at North Central Co-Operative Incorporated. The successful candidate will be responsible for resolving customer issues, supervising and coordinating activities of workers, and conducting performance reviews.

Key Responsibilities:
  • Resolve customer complaints and issues in a timely and professional manner
  • Supervise and coordinate the activities of customer service representatives
  • Conduct regular performance reviews to ensure high standards of customer service
  • Recruit and hire new staff members as needed
  • Coordinate and assign work to ensure efficient use of resources
  • Maintain accurate records of customer interactions and feedback

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.