Customer Service Team Lead
4 weeks ago
At North Central Co-Operative Incorporated, we are seeking a highly skilled Customer Service Team Lead to join our team. In this role, you will be responsible for resolving customer issues, supervising and coordinating activities of workers, and conducting performance reviews. Your strong interpersonal skills and ability to work in a team environment will be essential in maintaining our high level of customer service delivery.
Key Responsibilities:
- Resolve customer issues in a timely and professional manner
- Supervise and coordinate activities of workers to ensure efficient operation of the team
- Conduct performance reviews to identify areas for improvement and provide feedback to team members
- Recruit and hire staff to fill vacant positions
- Co-ordinate, assign and review work to ensure timely completion and high quality
- Requisition materials and supplies to maintain a well-stocked inventory
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity
Requirements:
- 2 years of experience in a customer service or supervisory role
- Strong interpersonal skills and ability to work in a team environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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