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Hotel Operations Manager

1 month ago


Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time
Hotel Managing Supervisor Job Description

The Glengate Hotel & Suites is seeking a highly skilled and experienced Hotel Managing Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest service and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and food and beverage services.
  • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Coordinate and review work assignments, ensuring tasks are completed efficiently and effectively.
  • Hire and train new staff members, providing guidance on job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring the hotel is well-stocked and equipped to meet guest needs.
Requirements:
  • 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering exceptional customer service.
Working Conditions:
  • Standing for extended periods, with frequent walking and moving throughout the hotel.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering exceptional customer service.
Personal Suitability:
  • Accurate and efficient in all aspects of work.
  • Client-focused, with a commitment to delivering exceptional customer service.
  • Excellent oral and written communication skills, with the ability to communicate effectively with guests, staff, and management.
  • Flexibility and adaptability, with the ability to work effectively in a fast-paced environment.
  • Initiative and a proactive approach to problem-solving, with a commitment to delivering exceptional results.