Hotel Operations Manager

4 weeks ago


Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time
Hotel Managing Supervisor Job Description

The Glengate Hotel & Suites is seeking a highly skilled and experienced Hotel Managing Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest service and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and food and beverage services.
  • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Coordinate and review work assignments, ensuring tasks are completed efficiently and effectively.
  • Hire and train new staff members, providing guidance on job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring the hotel is well-stocked and equipped to meet guest needs.
Requirements:
  • 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
  • Permanent employment with a minimum of 35 to 40 hours per week.
  • Fluency in English, with excellent oral and written communication skills.
Work Environment:

The Glengate Hotel & Suites is a fast-paced environment that requires attention to detail, flexibility, and excellent interpersonal skills. Overtime may be required, and standing for extended periods is a regular part of the job.

Personal Suitability:
  • Accurate and efficient in all aspects of work.
  • Client-focused and able to provide exceptional guest service.
  • Excellent oral and written communication skills.
  • Flexibility and ability to adapt to changing situations.
  • Initiative and ability to take ownership of tasks and responsibilities.
  • Interpersonal awareness and ability to work effectively with colleagues and guests.
  • Judgement and decision-making skills.
  • Organized and able to prioritize tasks effectively.
  • Team player with a positive attitude and strong work ethic.


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