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Dealer Engagement Specialist

2 months ago

Milton, Ontario, Canada PBS Systems Full time

About PBS Systems

PBS Systems is a leading provider of dealership management software, serving the North American retail automotive industry for over 30 years.

The Opportunity

We are seeking a highly motivated and experienced professional to join our team as a Dealer Engagement Specialist. As a key member of our customer success team, you will play a critical role in driving adoption and enhancing the customer experience for our dealership clients.

The Role

As a Dealer Engagement Specialist, you will be responsible for:

  • Proactively hosting customer engagement sessions to promote adoption of our products and services
  • Orchestrating a sense of community amongst our customers through conference and workshop content
  • Creating and delivering presentations to showcase the value of our software
  • Working with other departments to understand customer challenges and new features
  • Providing product expertise and support to customers

Responsibilities

Key responsibilities of the Dealer Engagement Specialist include:

  • Developing and executing customer engagement strategies to drive adoption and retention
  • Collaborating with cross-functional teams to identify customer needs and develop solutions
  • Providing exceptional customer service and support through various channels
  • Staying up-to-date on industry trends and competitor activity
  • Contributing to the development of new business opportunities and partnerships

Qualifications

To be successful in this role, you will need:

  • Previous experience in the automotive industry or dealership environment
  • Strong knowledge of dealership management software and its applications
  • Excellent communication and presentation skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to travel within Canada and the USA (up to 1 week per month)

What We Offer

PBS Systems offers a competitive compensation package, including:

  • Internal promotion and growth opportunities
  • An education department dedicated to professional and personal development
  • Corporate membership to Goodlife
  • Free parking
  • Staff events
  • Great referral bonus
  • Staff discounts with GM, Dell, and more