Dealer Engagement Specialist

2 weeks ago

Milton, Ontario, Canada PBS Systems Full time

At PBS Systems, we're looking for a skilled Dealer Engagement Specialist to join our team. As a key member of our customer success team, you'll play a critical role in helping our customers get the most out of our software platform.

The Opportunity:

We're a leading provider of dealership management systems in North America, and we're growing fast. We need talented individuals like you to help us deliver exceptional customer experiences and drive business results for our customers.

The Role:

As a Dealer Engagement Specialist, you'll be responsible for:

  • Hosting customer engagement sessions to promote adoption of our products and services
  • Orchestrating a sense of community amongst our customers
  • Creating conference and workshop content to educate customers on our software
  • Providing expert support to customers on our software and its applications in a dealership setting
  • Collaborating with other departments to understand customer challenges and showcase new features

Qualifications:

  • Previous experience in the automotive industry or dealership environment
  • Experience with dealership management software (DMS)
  • Excellent verbal and written communication skills
  • Strong presentation and public speaking skills
  • Project management skills
  • Exceptional organizational and time management skills
  • Customer focus and excellent customer service skills
  • Solid computer knowledge, including Microsoft Office Suite
  • Strong problem-solving and troubleshooting skills
  • Strong documentation abilities
  • Strong multi-tasking and prioritization skills
  • Willingness to commit to ongoing education and cross-training

What We Offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you develop professionally and personally
  • Corporate membership to Goodlife
  • Free parking
  • Staff events
  • Great referral bonus
  • Staff discounts with GM, Dell, and more

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