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Dealer Engagement Specialist

1 month ago

Milton, Ontario, Canada PBS Systems Full time

At PBS Systems, we're seeking a highly motivated and results-driven Dealer Engagement Specialist to join our team. As a key member of our customer-facing team, you will be responsible for promoting the adoption of our products and services, fostering a sense of community amongst our customers, and providing exceptional customer service.

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. With over 30 years of experience in the industry, PBS Systems is the third largest DMS provider to the North American retail automotive industry. Our software can run all aspects of an automotive dealership, and we need your help to continue our growth.

The Role:

As a Dealer Engagement Specialist, you will be a proactive mentor who strives to share the PBS products and their capabilities with our customers. You will be responsible for hosting customer engagement sessions, promoting adoption of our products and services, and creating a sense of community amongst our customers. You will also be available as a product expert, providing training and support to our customers.

Responsibilities:

  • Host customer engagement sessions
  • Promote adoption of our products and services
  • Orchestrate a sense of community amongst our customers
  • Create conference and workshop content and presentations
  • Be available as a product expert
  • Work with other departments to understand challenges facing customers and new features to showcase

Qualifications:

  • Ability to work independently and self-motivated
  • Previous experience in the Automotive Industry or Dealership environment
  • Previous experience with Dealership Management Software (DMS)
  • Excellent verbal and written communication skills
  • Strong presentation and public speaking skills
  • Project management skills
  • Exceptional organizational and time management skills
  • Customer focus and excellent customer service skills
  • Solid computer knowledge, including Microsoft Office Suite
  • Strong problem-solving and trouble-shooting skills
  • Strong documentation abilities
  • Strong multi-tasking and prioritization
  • Willingness to commit to ongoing education and cross-training

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Corporate membership to Goodlife
  • Free parking
  • Staff events
  • Great referral bonus
  • Staff discounts with GM, Dell, and more