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Supervisor, Client Services Manager

2 months ago

Ladysmith, British Columbia, Canada LifeLabs Full time
About the Role

We are seeking a highly skilled and experienced Supervisor to join our Client Services team at LifeLabs. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our site locations in the Ladysmith, BC area.

Key Responsibilities
  • Lead and manage a team of employees, providing coaching, training, and development opportunities to ensure their success.
  • Develop and implement business plans, setting objectives and targets to drive growth and improvement.
  • Manage workflow, client service, occupational health and safety, and resources within assigned sites.
  • Ensure compliance with corporate policies and procedures, and maintain a high level of quality and service standards.
  • Identify and implement continuous improvement initiatives to enhance quality, safety, productivity, and customer service.
  • Collaborate with peers and support groups to obtain resources and achieve business objectives.
  • Participate in local Leadership Teams and provide timely and effective communication to area staff.
Requirements
  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Leadership experience is an asset, with supervisory experience preferred.
  • Phlebotomy skills, Home Care, and/or Data Sort experience are required.
  • Must be a self-starter, able to create a positive employee relations climate, and foster common goals and teamwork.
  • Proven ability to implement business plans, set objectives and targets, and lead smaller special projects.
  • Office time, regular travel to assigned locations, client visits, and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.
What We Offer
  • A competitive salary range of $65,000 - $75,000.
  • Eligibility for LifeLabs' annual bonus.
  • Participation in LifeLabs' group benefits plan.
  • Retirement Savings Plan.
  • Vacation entitlement.
  • Employee Wellness Program.
  • Employee Giving program.
  • Professional development and membership reimbursement.
  • Access to preferred rates and discount programs.