Supervisor, Client Services

3 weeks ago

Ladysmith, British Columbia, Canada LifeLabs Full time

LifeLabs is a leading community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of our diverse and innovative team members unite and motivate us to ensure our customers receive high-quality tests and results that they can trust.

As a Supervisor, Client Services, you will be accountable for providing leadership to assigned site locations surrounding Ladysmith, BC. This position is responsible for the day-to-day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites.

Key Responsibilities:

  • Attract and retain talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Develop and approve employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
  • Deliver on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.).
  • Manage the implementation of workflow changes within the sites (identify, implement, and manage change).
  • Identify, implement, and manage continuous improvement in quality, safety, productivity, customer service, and staff development.
  • Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
  • Participate in local Leadership Teams and provide timely and appropriate communication to area staff.

Requirements:

  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Leadership experience is an asset. Supervisory experience would be preferred.
  • Phlebotomy skills, Home Care, and/or Data Sort experience are required.
  • Must be a self-starter and able to create a positive employee relations climate, fostering common goals and teamwork.
  • Proven ability to implement business plans, including setting objectives and targets, assisting in the development of strategies for integration of new business, and leading smaller special projects.
  • Office time plus regular travel to assigned locations, client visits, and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.

We are committed to creating an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

This is a hybrid role.

Hiring Range: 65,500 - 83,500

The hiring range has been established, however, the final salary recommendation will be determined based on the level of experience, education requirement, external market conditions, and internal equity.

In this position, you will be eligible for LifeLabs' annual bonus.

Employee Benefits:

In this position, you will be eligible to participate in LifeLabs' group benefits plan, which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars.

Employee Giving program:

Designed to support any employee who donates, fundraises, or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

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