Supervisor, Client Services

2 weeks ago

Ladysmith, British Columbia, Canada LifeLabs Full time

LifeLabs is a leading healthcare company in Canada, serving the community for over 50 years. Our team members are dedicated to delivering exceptional customer service and ensuring the highest quality of care. As a Supervisor, Client Services, you will play a key role in leading our team to achieve these goals.

Reporting to the Manager, Client Services, you will be responsible for providing leadership to assigned site locations in the Ladysmith, BC area. This position requires strong leadership and communication skills, as well as the ability to manage workflow, client service, occupational health and safety, and resources within a single or several assigned sites.

Key responsibilities include:

  • Attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
  • Delivering on service and quality standards, including Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.
  • Managing implementation of workflow changes within the sites, including identifying, implementing and managing change.
  • Identifying, implementing and managing continuous improvement in quality, safety, productivity, customer service and staff development.
  • Demonstrating the ability to obtain the appropriate resources, work collaboratively with peers and support groups.
  • Participating in local Leadership Teams and providing timely and appropriate communication to area staff.

Requirements:

  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Leadership experience is an asset. Supervisory experience would be preferred.
  • Phlebotomy skills, Home Care and/or Data Sort experience are required.
  • Must be a self-starter and able to create a positive employee relations climate, fostering common goals and teamwork.
  • Proven ability to implement business plans, including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
  • Office time plus regular travel to assigned locations, client visits and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.

We are committed to creating an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued and respected.

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