Service Administrator
2 months ago
Reporting to the Service Division Manager, the Service Administrator plays a vital role in maintaining a productive and efficient Service operation within Saskatoon and surrounding areas. This involves performing dispatching and administrative duties to ensure standard company procedures and specific instructions are followed. The Administrator will maintain JDE, which includes posting labour hours, equipment/materials, and purchase orders to work orders, commenting and closing work orders, changing work order statuses, maintaining asset data, managing work order backlogs, and preparing work orders for invoicing.
Duties and Responsibilities
* Work with the Service Supervisor to ensure Preventative Maintenance (PM) Work Orders are complete and not outstanding for more than 30 days.
* Review PM hours (actual vs estimated) and notify the Service Supervisor and Division Manager of discrepancies.
* Provide customer service duties, investigating and resolving customer inquiries/concerns and responding in a timely manner.
* Obtain approval from main contract contacts to complete an annual Customer Survey to maintain or increase service quality.
* Compile reports related to customer reviews.
* Dispatch duties, taking service calls from customers, creating WOs/POs for technicians, ensuring work schedules are current, and following up on aging WOs with technicians.
* Perform HR-related duties, updating employee databases, accurate time entry, and ensuring technician safety tickets are current.
* Accurately and timely document and file, submitting permits for plumbing, electrical, and gas, creating WOs for project managers as requested, and maintaining an organized system of filing for both hardcopy and electronic records.
Competency Requirements
* Change Orientation
* Communicates Effectively
* Continuous Learning
* Customer Focus
* Holds Self and Others Accountable
* Problem Solving and Innovation
* Teamwork and Collaboration
* Values and Respects Others
Education & Skill Requirements
* Minimum 5 years of relevant experience or a diploma in administration required
* Knowledge of Black & McDonald Limited
* Thorough knowledge of Computer Programs and Microsoft Office Suite
* Ability to communicate clearly and effectively and relate to technicians, customers, and co-workers' needs
* Geographical knowledge of the service area or map reading skills
* Knowledge of the industry is recommended but not required
* Previous use and knowledge of JD Edwards will be considered an asset
About Black & McDonald
* One company with endless opportunities to learn and grow
* A family business with family values
* Long-term stability
* Ongoing investment in training and development
* Team events and outings year-round
* Interesting and challenging work
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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