Healthcare Data Support Specialist

3 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

Overview

Ontario Health is a leader in healthcare and wellness, committed to developing a strong organizational culture that inspires team members across the province.

We are seeking a highly organized and detail-oriented Data Support Specialist to join our Implementation and Support unit within the Information Management, Decision Support and Analytics (IMDA) division.

This role is responsible for delivering support services to facilities involved in data submission to Ontario Health's Information Systems/Programs.

Salary: $95,000 - $105,000 per annum, depending on experience.

Job Description:

The successful candidate will be responsible for:

  • Delivering support services to engage facilities involved in data submission to Ontario Health's Information Systems/Programs
  • Supporting and training facility resources on data submission business processes and reporting tools
  • Working closely with facility resources and internal team members to monitor deliverables to ensure timelines and program goals and objectives are met
  • Engaging in planning and implementation activities to help support execution of process improvement initiatives to promote overall reduction of errors associated with data submission to Ontario Health's Information Systems/Programs
  • Managing access control and user registration processes for various OH information systems
  • Working with hospital resources to troubleshoot operational HL7 message failures between OH applications and hospital information systems
  • Supporting facility technical resources through testing activities to ensure hospital systems meet OH requirements for high quality data submission to various OH products/services
  • Performing application validation testing during project implementations, integrations, and upgrades
  • Proactively engaging with facility clients, stakeholders and internal teams to effectively manage relationships and establish a trusted advisor role
  • Providing initial investigation and root cause analysis on user reported system issues and supports resolution
  • Supporting the development of innovative approaches for addressing business, project and operational support needs
  • Recognizing and identifying business process issues impacting facility clients, stakeholders and internal teams through gained business/process knowledge, systems expertise, and data analytics capabilities
  • Identifying risks and issues related to project completion, including the identification of options for resolution and recommended course of action
  • Maintaining facility information databases and profiles consistently and accurately
  • This role requires after-hours and/or weekend work
  • Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Required Skills and Qualifications:

  • An undergraduate degree with a major/minor in healthcare administration, informatics, business, or equivalent experience is preferred
  • 3 to 5 years of previous experience in a customer service and/or technical support role acting as a trusted advisor is required (preferably in a healthcare setting)
  • Successful applicants should have experience with corporate and/or business-related communications

Benefits:

  • Fully paid medical, dental and vision coverage from your first day
  • Health care spending account
  • Premium defined benefit pension plan
  • 3 personal days and 2 float days annually
  • Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs
  • Career development opportunities
  • A collaborative values-based team culture
  • A Wellness programs
  • A hybrid working model
  • Participation in professional development activities

Location: Toronto, Ontario

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