Senior Healthcare Technology Implementation Specialist

1 day ago


Mississauga, Ontario, Canada PointClickCare Full time

About PointClickCare

PointClickCare is a leading North American healthcare technology platform that empowers meaningful care collaboration and real-time patient insights.

We've been dedicated to realizing our vision for over 20 years: to create a world where providers and plans can confidently deliver frictionless care.

Recognized by Forbes as one of the top 100 private cloud companies, we lead the way in creating innovative cloud-based healthcare software.


Job Summary

As a Senior Healthcare Technology Implementation Specialist with our Professional Services team, you will be the principal liaison with customers to implement best practices and drive optimized business outcomes in Long-Term and Post-Acute Care settings.

You will lead an in-depth analysis of customer desired business processes, operations, and practices to provide recommendations for solution configuration and enhanced business practices.


Key Responsibilities:

  • Translate and document customer expectations, business processes, and goals to ensure implementation success.
  • Act as a trusted advisor to customers, building strong partnerships to develop implementation approaches that consider the impact on their business and daily workflows.
  • Partner with internal stakeholders to create and execute implementation plans that are on-time and of the highest quality to support customer satisfaction.
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation.
  • Travel to customer on-site locations to lead and direct meetings and presentations when needed.


Requirements and Qualifications:

  • Post-secondary education in a technology-related field preferred.
  • Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes.
  • Experience working on a multi-resource project team balancing milestones and objectives efficiently and on time.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
  • Self-starter able to work independently, prioritize tasks to deliver on time, and adapt priorities with a flexible approach to sharing client insights.
  • 4+ years in a software implementation role.


Salary Range: $90,000 - $120,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package including retirement plan matching, flexible paid time off, wellness support programs, and more.



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