Consumer Experience Transformation Specialist
4 weeks ago
Job Overview
Bayshore HealthCare is seeking a Consumer Experience Transformation Specialist to join our team. This role plays a crucial part in enhancing the overall consumer experience across various channels, ensuring seamless interactions and loyalty.
About the Role
- This position will be responsible for developing and executing comprehensive strategies aimed at improving consumer satisfaction and experience.
- The ideal candidate will possess a proven track record of success in relevant fields, with expertise in consumer behavior, market research, and consumer journey mapping.
- We are looking for someone who can think creatively and innovate impactful ideas that enhance the consumer experience.
- The successful candidate will lead cross-functional teams, manage multiple priorities, and work collaboratively to deliver high-quality results.
Key Responsibilities
- Design and implement strategies to improve consumer experience and satisfaction.
- Analyze consumer feedback through surveys, interviews, and other channels to inform data-driven insights and recommendations.
- Develop and launch consumer experience toolkits across various levels of the organization.
- Foster a culture of consumer advocacy within Bayshore HealthCare, ensuring that consumer needs and perspectives are considered in all decision-making processes.
- Track and report on consumer experience KPIs, such as NPS, CSAT, and CES, to measure the effectiveness of implemented strategies.
- Identify opportunities to improve consumer experience processes and strategies with technology solutions.
Requirements
- A minimum of 4-5 years of experience in relevant fields, with a strong understanding of consumer behavior, market research, and consumer journey mapping.
- Proven ability to interpret large amounts of data, multi-task, and solve problems creatively.
- Strong leadership skills with the ability to influence and collaborate with cross-functional teams.
- Familiarity with CRM programs and emerging market research techniques.
- Excellent oral and written communication skills, with the ability to articulate and translate data insights into compelling, actionable recommendations.
What We Offer
- A competitive salary range of $110,000 - $140,000 per annum.
- A dynamic and supportive work environment.
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