Sales Support Specialist

4 weeks ago

Saskatoon, Saskatchewan, Canada EMCO Corporation Full time

Job Summary

EMCO Corporation is seeking a highly skilled Sales Support Specialist to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for providing sales support, answering customer inquiries, and assisting the Outside Sales team.

Key Responsibilities

  • Provide sales support to customers via various channels, including in-person, phone, and email
  • Answer customer inquiries and identify their needs
  • Research products for the sales team
  • Enter sales orders and purchase orders for the sales team
  • Find efficiencies in our processes to improve customer satisfaction and productivity
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims for customers
  • Support Counter Sales and Outside Sales activities
  • Resolve customer order issues in accordance with company policies and procedures
  • Perform other tasks as requested by the Profit Centre Manager and operations manager

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience in customer service or counter sales
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs and provide profitable solutions
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fast-paced environment while handling multiple tasks
  • Intermediate math skills

Preferred Skills

  • Previous experience with or knowledge of products sold at the Profit Centre
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic work environment, competitive salary, benefits, and profit sharing, as well as opportunities for growth and development.

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