Automotive Service Manager
7 days ago
We are seeking an experienced Automotive Service Manager to join our team at Otto's Service Centre Ltd. The successful candidate will be responsible for leading our service department and ensuring that our customers receive exceptional service.
Key Responsibilities- Leadership and Management
- Direct and control daily operations of the service department
- Evaluate daily operations to identify areas for improvement
- Plan and organize daily operations to meet customer needs
- Manage staff and assign duties to ensure efficient service delivery
- Market Research and Analysis
- Study market research and trends to determine consumer demand and potential sales volumes
- Assess the impact of competitors' operations on sales and develop strategies to stay competitive
- Merchandise and Services
- Determine the merchandise and services to be sold in the service department
- Implement price and credit policies to ensure profitability
- Marketing and Sales
- Develop and implement marketing strategies to promote the service department
- Plan budgets and monitor revenues and expenses to ensure financial stability
- Staffing and Training
- Determine staffing requirements to meet customer needs
- Recruit, hire, and supervise staff to ensure efficient service delivery
- Conduct performance reviews to evaluate staff performance
- Supervision and Safety
- Supervise more than 20 staff members in the service department
- Ensure a safe working environment by implementing security and safety protocols
- Transportation and Travel
- Use a vehicle supplied by the employer to travel to customer locations
- Willing to travel cross-border and have a valid driver's license
- Work Conditions and Physical Capabilities
- Work in a fast-paced environment with tight deadlines
- Combine sitting, standing, and walking to perform job duties
- Personal Suitability
- Adapt to changing circumstances and priorities
- Have excellent analytical, collaborative, and communication skills
- Be proactive, goal-oriented, and hardworking
- 5 years or more of experience in the automotive service industry
- Previous experience in a leadership or management role
- Valid driver's license and willingness to travel
- Ability to work in a fast-paced environment with tight deadlines
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Bonus
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Free parking available
- Learning/training paid by employer
- Wellness program
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Ottawa, Ontario, Canada Otto's Service Centre Ltd. Full time{"h2": "Job Summary", "p": "At Otto\u2019s Service Centre Ltd., we are seeking an experienced Automotive Service Manager to lead our service operations team. As a key member of our management team, you will be responsible for directing and controlling daily operations, evaluating performance, and planning and organizing service activities to ensure...
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