Automotive Service Manager

3 days ago


Ottawa, Ontario, Canada Otto's Service Centre Ltd. Full time
About the Role

We are seeking an experienced Automotive Service Manager to join our team at Otto's Service Centre Ltd. The successful candidate will be responsible for leading our service department and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Leadership and Management
    • Direct and control daily operations of the service department
    • Evaluate daily operations to identify areas for improvement
    • Plan and organize daily operations to meet customer needs
    • Manage staff and assign duties to ensure efficient service delivery
  • Market Research and Analysis
    • Study market research and trends to determine consumer demand and potential sales volumes
    • Assess the impact of competitors' operations on sales and develop strategies to stay competitive
  • Merchandise and Services
    • Determine merchandise and services to be sold in the service department
    • Implement price and credits policies to ensure profitability
  • Marketing and Sales
    • Develop and implement marketing strategies to promote the service department
    • Plan budgets and monitor revenues and expenses to ensure financial stability
  • Staffing and Training
    • Determine staffing requirements to meet customer needs
    • Recruit, hire, and supervise staff to ensure efficient service delivery
    • Conduct performance reviews to evaluate staff performance
  • Security and Safety
    • Ensure that all staff members undergo a criminal record check and driver's validity licence check
    • Implement policies to ensure a safe working environment
  • Transportation and Travel
    • Ensure that all staff members have a valid driver's licence
    • Implement policies to ensure that staff members are able to travel safely
  • Work Conditions and Physical Capabilities
    • Ensure that all staff members are able to work in a fast-paced environment
    • Implement policies to ensure that staff members are able to work under pressure and meet tight deadlines
  • Personal Suitability
    • Ensure that all staff members possess the necessary skills and qualifications to perform their duties
    • Implement policies to ensure that staff members are able to work collaboratively and efficiently
Requirements
  • 5 years or more of experience in a similar role
  • Ability to lead and manage a team
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Valid driver's licence
Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Bonus
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Free parking available
  • Learning/training paid by employer
  • Wellness program


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