Customer Service Representative
4 weeks ago
As a B2B Customer Service Representative, you will play a vital role in building strong relationships with clients by understanding their needs, answering product-related questions, and offering personalized solutions. Your contribution will be essential to the company's growth, as you support both current and potential customers while delivering outstanding service.
Key Responsibilities include:
- Respond to customer inquiries via phone and email, providing accurate and helpful product information
- Deliver exceptional service to ensure high levels of customer satisfaction
- Build and nurture positive relationships with clients, fostering loyalty
- Accurately process and verify customer orders with attention to detail
- Stay up to date on product knowledge to offer expert advice and support
- Serve as a key link between customers, sales representatives, and store personnel
- Follow internal policies, including safety and loss prevention protocols, ensuring a secure and efficient work environment
Requirements:
To be successful in this role, you will need:
- Proven experience in customer service or sales
- Bilingual in French and English, with outstanding communication skills, both written and verbal
- Experience in B2B and/or the manufacturing sector is a strong advantage
About Us:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you meet the qualifications, we'd love to hear from you.
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