Executive Director of Digital Transformation

4 weeks ago

Winnipeg, Manitoba, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time
About Us

At Make-A-Wish Canada, we're committed to bringing hope and joy to children with critical illnesses. Our mission is to create life-changing wishes for these young individuals, helping them build the strength they need to fight their conditions.

We believe that every child deserves a chance to experience their wildest dreams, and our team works tirelessly to make this happen. With a strong focus on innovation, community, and impact, we strive to be a leader in the non-profit sector.

Job Summary

We're seeking an experienced Salesforce Administrator to join our team as a Sr Manager, Business Applications. This role will oversee the daily operations of our Salesforce CRM, ensuring its optimal performance and reliability. You'll lead a team of skilled direct reports, delivering successful development projects from inception to completion, coordinating with cross-functional teams to deliver innovative solutions that meet business needs.

Key Responsibilities
  • Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
  • Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
  • Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
  • Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
  • Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
  • Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity. Ensure data integrity and accuracy across the Salesforce platform.
  • Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
  • Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform, while identifying opportunities for the organization with each new functionality release.
  • Maintain and nurture relationships with business users, vendors, and development partners.
  • Develop and deliver training programs to ensure users are proficient with Salesforce tools and features.
What We Offer
  • A competitive salary of $95,000 - $115,000 per year, depending on experience.
  • A comprehensive benefits package, including group health and dental premiums, RRSP matching, and wish paid hours.
  • Annual vacation starting at three weeks and additional paid leaves.
  • Hybrid working environment with occasional requirement to work outside of traditional office hours.
  • Opportunities for professional growth and development in a dynamic and impactful role.
Requirements
  • Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
  • 5+ years of experience administering, developing, and providing direct end-user support in a Salesforce environment, preferably with Nonprofit Success Pack (NPSP).
  • 3+ years of experience leading teams in administrative services and development projects.
  • 2+ years of experience managing complex data integrations and data management activities.
  • Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
  • Proficient in Office 365 with expert-level skills in Excel.
  • Experience in the following technologies is an asset: Salesforce Nonprofit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting app.
  • Experience using Salesforce DevOps Center or GitHub or equivalent release management software is an asset.

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