Administrative Support Specialist
4 weeks ago
Job Summary
The Housekeeping Office Coordinator will provide administrative support to the Housekeeping Managers at Deerhurst Resort. This role involves answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, and house person calls.
Key Responsibilities
- Provide exceptional service to all guests and hosts
- Make decisions and recommendations for effective problem-solving
- Direct guest calls for housekeeping items and follow up to ensure requests are resolved
- Utilize the walkie-talkie system to maintain contact with housekeeping colleagues
- Log all radio calls and track guest requests
- Attend to guest complaints and ensure their needs are met
- Complete other duties as assigned
Requirements
- Guest-oriented with a sincere, helpful, caring, and friendly personality
- Exceptional phone manner
- Precise attention to detail, order, and cleanliness
- Ability to take initiative within given guidelines
- Effective communication skills (verbal, listening, writing)
- Comfortable working with computers
- Ability to adapt in a fast-paced, constantly changing environment
Preferred Qualifications
- Previous housekeeping experience
- Intermediate level of competency in Microsoft Office components
- High school diploma
Eligibility
Must be legally entitled to work in Canada
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