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Technical Service Representative

2 months ago

Brossard, Quebec, Canada Sani Marc Inc Full time
Technical Service Representative Job Description

**Job Summary:**

Sani Marc Inc is seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support and solutions to customers nationwide.


Key Responsibilities:
  • **Provide Technical Support:**
  • Act as the primary point of contact for customer calls nationwide and provide technical solutions;
  • Address issues raised by customers to determine the nature and cause of these problems;
  • Coordinate with service technicians for interventions if necessary;
  • Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
  • Access a database regarding prices and customers to ensure service efficiency;
  • Enter orders into the order management system;
  • Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;
  • Track orders until delivery and follow up with customers to ensure their satisfaction;

Requirements:
  • **Essential Skills:**
  • Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
  • Basic skills in mechanics, electromechanics, and electricity;
  • Experience as a parts counter clerk or technical advisor (an asset);
  • Good communication skills and aptitude for customer service over the phone;
  • Good organizational skills, both in work methods and time management;
  • Respectful and customer-oriented;
  • General knowledge of computer systems (Microsoft Office suite);

What We Offer:
  • **Competitive Benefits Package:**
  • Long Term Disability Insurance
  • Dental insurance
  • Medical and paramedical expenses insurance
  • Life insurance
  • Employee discount
  • Social activities
  • Gifts of recognition of seniority
  • Employer's participatory RRSP
  • Mobile holidays
  • Possibility of advancement
  • Dynamic team