Luxury Automotive Service Ambassador

2 weeks ago


Vaughan, Ontario, Canada AWIN Group of Dealerships Full time
About Us

AWIN Group of Dealerships is a premier network of 24 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.

Job Overview

We are seeking a highly motivated Service Greeter to join our team at Mercedes-Benz Thornhill Luxury Dealership. As a key representative of our service department, you will be responsible for welcoming customers, answering inquiries, and providing exceptional customer service.

Key Responsibilities
  • Greet customers professionally outside the drive-thru area
  • Introduce customers to the appropriate service representative
  • Check-in customers upon arrival
  • Answer basic customer inquiries and refer complex ones to the right person
  • Record basic demographic information about each customer using our established method
  • Assist with various parking lot duties
  • Support advisors as needed
Requirements
  • Excellent oral communication skills
  • Previous experience in a customer-facing role
  • Enthusiastic and outgoing personality
  • Ability to read and comprehend instructions
  • Professional appearance and friendly disposition
  • Capacity to work efficiently in a high-pressure environment
  • High school diploma or equivalent
  • Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset
  • Experience operating a multi-line telephone system
  • Ability to prepare business documents
  • Strong knowledge of Microsoft Office products
  • Ability to maintain filing systems and databases
Personal Attributes
  • Passion, motivation, focus, and leadership skills
  • Results-driven approach
  • Team player
  • Strong written and verbal communication skills
  • Ability to influence, negotiate, and mediate effectively
  • Attention to detail
  • Confidentiality and professionalism
  • Interpersonal and team-building skills
  • Time management and organizational skills
  • Honesty, courtesy, and strong work ethics
  • Self-motivation and ability to work with minimal supervision
Benefits
  • Competitive salary: $55,000 - $65,000 per year
  • Group benefits package
  • Group RRSP contribution program
  • Work-life balance
  • Training and support programs
  • Boot and tool allowance
  • Tuition reimbursement program
  • Corporate support
  • Mentorship and development opportunities
  • Unlimited career growth within our automotive group


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