Luxury Automotive Service Ambassador
2 weeks ago
AWIN Group of Dealerships is a premier network of 24 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
Job OverviewWe are seeking a highly motivated Service Greeter to join our team at Mercedes-Benz Thornhill Luxury Dealership. As a key representative of our service department, you will be responsible for welcoming customers, answering inquiries, and providing exceptional customer service.
Key Responsibilities- Greet customers professionally outside the drive-thru area
- Introduce customers to the appropriate service representative
- Check-in customers upon arrival
- Answer basic customer inquiries and refer complex ones to the right person
- Record basic demographic information about each customer using our established method
- Assist with various parking lot duties
- Support advisors as needed
- Excellent oral communication skills
- Previous experience in a customer-facing role
- Enthusiastic and outgoing personality
- Ability to read and comprehend instructions
- Professional appearance and friendly disposition
- Capacity to work efficiently in a high-pressure environment
- High school diploma or equivalent
- Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset
- Experience operating a multi-line telephone system
- Ability to prepare business documents
- Strong knowledge of Microsoft Office products
- Ability to maintain filing systems and databases
- Passion, motivation, focus, and leadership skills
- Results-driven approach
- Team player
- Strong written and verbal communication skills
- Ability to influence, negotiate, and mediate effectively
- Attention to detail
- Confidentiality and professionalism
- Interpersonal and team-building skills
- Time management and organizational skills
- Honesty, courtesy, and strong work ethics
- Self-motivation and ability to work with minimal supervision
- Competitive salary: $55,000 - $65,000 per year
- Group benefits package
- Group RRSP contribution program
- Work-life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development opportunities
- Unlimited career growth within our automotive group
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