Supervisor of Sales and Business Services

3 weeks ago

Kitchener, Ontario, Canada City of Kitchener Full time

About the Role

The City of Kitchener is seeking a highly skilled and experienced Supervisor of Sales and Business Services to join our Culture and Entertainment division. As a key member of our team, you will be responsible for overseeing revenue-generating functions and developing business services in partnership with venue operators and internal departments.

Key Responsibilities

  • Establish and maintain productive working relationships with venue operators, event organizers, and other stakeholders.
  • Work towards increasing the viability and sustainability of City-owned culture venues through strategic planning and implementation.
  • Support the development and maintenance of a centralized ticketing platform and its associated relationships.
  • Lead the development of Kitchener's culture and entertainment scene in partnership with venue operators and the City's Corporate Communications & Marketing team.
  • Facilitate coordinated audience development efforts across all venues and shared marketing and promotions.
  • Provide key support for local organizations and commercial opportunities, including event inquiries, booking assistance, and cultural event bids.
  • Work with third-party promoters and event organizers to facilitate events in City-owned venues and present events.
  • Formulate effective goals, objectives, strategies, policies, and programs for the Supervisor role and its direct reports.
  • Anticipate future trends and interests in culture and entertainment, developing and implementing creative and innovative strategies with venue operators.
  • Identify new revenue opportunities for all invested groups.
  • Effectively communicate politically sensitive information and represent the City in meetings, preparing and delivering persuasive presentations.

Requirements

  • 3-year degree or diploma in a related field.
  • 4-7 years of related industry experience, including experience managing and leading a team of full-time and part-time staff in an events and venue management environment.
  • Experience managing and maintaining ticketing systems and hardware, organizing and leading major projects, and fostering productive working relationships with a variety of invested groups.
  • Experience with marketing and sales strategies, audience development, brand management, ticketing, rental/co-production/presentation agreements, and other event-related business services.
  • Experience negotiating and fulfilling contracts, agreements, and deal points in the culture and entertainment industry.
  • Experience and applicable knowledge in finance, budgeting, and accounting as it relates to venues and events.
  • Demonstrated experience and a broad understanding of event and venue management principles and best practices.
  • Demonstrated ability to creatively problem-solve complex venue and event-related issues.
  • Ability to use basic computer applications, including Office and AutoCAD.
  • Organization and administrative skills to coordinate the work of others and schedule staff.
  • Excellent decision-making skills, self-awareness, and emotional intelligence with the patience to teach, coach, inspire, motivate, and support a team.
  • Knowledge of employment, labour, and health and safety legislation.
  • Experience working with the Ontarians with Disabilities Act (AODA).
  • Ability to work nights, weekends, and holidays as required.
  • Must be reliable with a good attitude and employment record.
  • Ability to travel to various locations across the City.

What We Offer

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process. We welcome applications from Indigenous, Black, racialized, and 2SLGBTQ+ persons, as well as other equity deserving groups. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

How to Apply

Interested applicants are encouraged to apply. Please submit your application, including your resume and cover letter, to [insert contact information].

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