Sales and Business Services Supervisor

4 weeks ago

Kitchener, Ontario, Canada City of Kitchener Full time
Job Summary

We are seeking a highly skilled and experienced Sales and Business Services Supervisor to join our team at the City of Kitchener. In this role, you will be responsible for overseeing revenue-generating functions for the Culture and Entertainment division, working closely with venue operators and internal departments to develop business services and find sales and marketing efficiencies.

Key Responsibilities
  • Establish and maintain productive relationships with venue operators, event organizers, government officials, and other stakeholders.
  • Work towards increasing the viability and sustainability of City-owned culture venues through attendance, utilization, and revenue growth.
  • Support a collaborative centralized ticketing platform and its associated relationships.
  • Lead brand development of Kitchener's culture and entertainment scene in partnership with venue operators and the City's Corporate Communications & Marketing team.
  • Facilitate coordinated audience development efforts across all venues and shared marketing and promotions.
  • Provide key support for local organizations and commercial opportunities, including event inquiries, booking assistance, and cultural event bids.
  • Work with third-party promoters and event organizers to facilitate events in City-owned venues and program and present events.
  • Formulate effective goals, objectives, strategies, policies, and programs for the Supervisor role and its direct reports.
  • Anticipate future trends and interests in culture and entertainment, developing and implementing creative strategies with venue operators.
  • Identify new revenue opportunities for all invested groups.
  • Effectively communicate politically sensitive information and represent the City in meetings.
Requirements
  • 3-year degree or diploma in a related field.
  • 4-7 years of related industry experience.
  • Experience managing and leading a team in an events and venue management environment.
  • Experience managing ticketing systems and hardware.
  • Experience organizing and leading major projects, demonstrating strong communication skills and fostering productive relationships.
  • Experience with marketing and sales strategies, audience development, brand management, and event-related business services.
  • Experience negotiating and fulfilling contracts, agreements, and deal points in the culture and entertainment industry.
  • Experience and applicable knowledge in finance, budgeting, and accounting as it relates to venues and events.
  • Demonstrated experience and a broad understanding of event and venue management principles and best practices.
  • Demonstrated ability to creatively problem-solve complex venue and event-related issues.
  • Ability to use basic computer applications and AutoCAD experience is an asset.
  • Organization and administrative skills to coordinate the work of others and schedule staff.
  • Excellent decision-making skills, self-awareness, and emotional intelligence with the patience to teach, coach, inspire, motivate, and support a team.
  • Knowledge of employment, labour, and health and safety legislation.
  • Experience working with the Ontarians with Disabilities Act (AODA).
  • Ability to work nights, weekends, and holidays as required.
  • Must be reliable with a good attitude and employment record.
  • Ability to travel to various locations across the City.

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