Sales and Service Coordinator for Electric Utilities

4 days ago

Ottawa, Ontario, Canada Timberland Equipment Limited Full time

As a Canadian-owned company in the Timberland Group, TIMBERLAND EQUIPMENT LIMITED is an entrepreneurial, globally recognized business located in Woodstock, Ontario. We operate as a fully integrated facility with sales, engineering, and manufacturing departments under one roof.

Job Description

The Sales and Service Coordinator for Electric Utilities plays a vital role in reporting to the General Sales Manager. The primary responsibilities include quoting, selling, and purchasing parts and accessories for the Electric Utilities division.

  • Completing documentation, including sales orders and quotes for repairs, service, and parts; entering information into the system.
  • Providing telephone service, answering routine inquiries on service and products.
  • Maintaining systems such as filing, correspondence tracking, as well as searching internal systems and/or accessing departmental information to track information.
  • Receiving and reviewing orders for clarity, accuracy, and completeness and inputting them into systems.
  • Preparing quotes for requested parts by customers as well as spare parts lists for new builds referencing engineering drawings and part numbers.
  • Purchasing required goods to fill sales orders generated by the Parts department.
  • Preparation of shipping documents & export paperwork as required.
  • Maintaining and building relationships with current and new customers.
  • Responding to customer requests.
  • Contacting customers to follow up on the status of orders.
  • Actively promoting the company's parts and service business to past and new customers.
  • Ensuring estimates of cost presented for proposals are accurate and backed up with sufficient documentation for future analysis.
  • Ensuring the scope of work is clearly identified and communicated internally to necessary departments for service work to be performed at Timberland.
  • Directly working with the Business Development Managers.
  • Assisting in maintaining current and accurate price lists.
Requirements

To be successful in this role, you will require:

  • Previous inside sales experience.
  • Responsiveness to requests for information, proven sense of urgency.
  • Strong organizational skills, the ability to prioritize, and effectively manage assignments.
  • Proven ability to establish and maintain business relationships.
  • Ability to think strategically with excellent quantitative skills.
  • Attention to detail.
  • Proactive and forward-thinking.
  • Strong computer skills in MS Office Excel and Word.
Benefits

We offer a competitive benefits package that includes:

  • Statutory holidays and vacation time.
  • Five paid holidays throughout the calendar year.
  • Participation in the benefits program.

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