Front Office Operations Manager

4 weeks ago

Vancouver, British Columbia, Canada Accor Full time
Job Title: Assistant Front Office Manager

At Fairmont Pacific Rim, we are seeking a highly motivated and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.

Key Responsibilities:
  • Support the Front Desk Manager in all aspects of the Front Desk department, ensuring all service standards are met with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying the appropriate areas to guarantee memorable moments for our guests.
  • Complete managerial tasks such as scheduling, payroll, performance management & coaching.
  • Ensure all service standards and procedures are adhered to.
  • Actively seek feedback to further enhance day-to-day operations.
Requirements:
  • A service-focused personality is essential, with previous leadership experience required.
  • Prior experience working with Opera or a related system.
  • Proven ability to build and maintain good relationships with all stakeholders.
  • Strong communication skills, with the ability to lead by example and set the scene for high performance.
About Us:

At Fairmont Pacific Rim, we are a modern oasis located on the ocean's edge, offering breathtaking harbour views, luxurious accommodation, and warm hospitality. Our team is dedicated to providing exceptional guest service and ensuring a memorable experience for all our guests.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that you must be legally eligible to work in Canada before applying for this position. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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