Bilingual Account Analyst
4 weeks ago
At Aviva, we value collaboration and teamwork. As a Bilingual Account Analyst, you will be part of a dynamic team that works together to deliver exceptional customer service.
Key Responsibilities:
- Provide bilingual support to customers via phone and email.
- Investigate and resolve billing discrepancies in a timely manner.
- Act as a company ambassador, communicating clearly and effectively with customers.
- Acquire relevant information to provide a seamless customer experience.
- Take ownership of customer relations through service and commitment.
Requirements:
- Bilingual French is required.
- 1-2 years' experience in a contact center environment, preferably in the insurance industry.
- Ability to multitask in a fast-paced setting.
- Quick to adapt to an evolving environment.
- Professional telephone and email skills.
- Proficiency in word processing, Excel, and various web-based programs.
- Clear and concise communication and interpersonal skills.
- Problem-solving skills to analyze and resolve customer concerns.
- Attendance and punctuality are essential.
- Flexibility to work rotating shifts, including evening shifts.
What We Offer:
- Competitive rewards package, including base compensation, annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- 4 weeks' vacation package, with the option to buy an extra week.
- Exceptional career development opportunities.
- Hybrid working model.
Additional Information:
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process. If you require an accommodation, please let us know in advance.
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