Bilingual Account Analyst

1 week ago

Markham, Ontario, Canada Aviva Full time

At Aviva, we value collaboration and teamwork. As a Bilingual Account Analyst, you will be part of a dynamic team that works together to deliver exceptional customer service.

Key Responsibilities:

  • Provide bilingual support to customers via phone and email.
  • Investigate and resolve billing discrepancies in a timely manner.
  • Act as a company ambassador, communicating clearly and effectively with customers.
  • Acquire relevant information to provide a seamless customer experience.
  • Take ownership of customer relations through service and commitment.

Requirements:

  • Bilingual French is required.
  • 1-2 years' experience in a contact center environment, preferably in the insurance industry.
  • Ability to multitask in a fast-paced setting.
  • Quick to adapt to an evolving environment.
  • Professional telephone and email skills.
  • Proficiency in word processing, Excel, and various web-based programs.
  • Clear and concise communication and interpersonal skills.
  • Problem-solving skills to analyze and resolve customer concerns.
  • Attendance and punctuality are essential.
  • Flexibility to work rotating shifts, including evening shifts.

What We Offer:

  • Competitive rewards package, including base compensation, annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • 4 weeks' vacation package, with the option to buy an extra week.
  • Exceptional career development opportunities.
  • Hybrid working model.

Additional Information:

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process. If you require an accommodation, please let us know in advance.

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