Bilingual Account Analyst
4 weeks ago
At Aviva, we're looking for a driven and positive individual to join our Billing Team as a Bilingual Account Analyst. In this role, you'll be handling approximately 30-40 inbound calls per day, providing brilliant customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers.
Key Responsibilities:
- Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
- Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
- Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
- Act as Company Ambassador in supporting inbound billing inquiries
- Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
- Interpret and identify the customer's needs and respond appropriately and professionally
- Acquire relevant information systematically to provide a flawless interaction with our customers when supporting their inquiry
- Take ownership of customer relations through service and commitment to follow through
Requirements:
- Bilingual French is required
- 1-2 years' experience in a contact center environment preferably within insurance/banking industry
- Ability to multi-task in a fast-paced setting
- Quick to adapt to an evolving surrounding
- Professional telephone/email skills and etiquette
- Proficiency in word processing, excel and various web-based programs/Windows applications
- Clear and concise supportive communication and interpersonal skills
- Analyze and resolve customer concerns (problem solving skills)
- Attendance and punctuality are imperative
- Flexible to work in rotating shifts
What We Offer:
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Our vacation package starts at 4 weeks + the opportunity to buy an extra week
- Exceptional Career Development opportunities
- We'll support your professional development education
- Hybrid working model
Additional Information:
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.
-
Bilingual Account Analyst
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAt Aviva, we value collaboration and teamwork. As a Bilingual Account Analyst, you will be part of a dynamic team that works together to deliver exceptional customer service.Key Responsibilities:Provide bilingual support to customers via phone and email, resolving billing-related inquiries and discrepancies.Work closely with insurance partners and...
-
Bilingual Account Analyst
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAt Aviva, we value collaboration and teamwork. As a Bilingual Account Analyst, you will be part of a dynamic team that works together to deliver exceptional customer service.Key Responsibilities:Provide bilingual support to customers via phone and email.Investigate and resolve billing discrepancies in a timely manner.Act as a company ambassador,...
-
Bilingual Account Analyst
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAt Aviva, we're looking for a driven and positive individual to join our Billing Team as a Bilingual Account Analyst.As a key member of our team, you'll be responsible for handling approximately 30-40 inbound calls per day, providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches...
-
Account Analyst
1 month ago
Markham, Ontario, Canada Randstad Canada Full timeJob Title: Account AnalystWe are seeking a highly skilled and experienced Account Analyst to join our team in Markham, ON. As an Account Analyst, you will be responsible for providing exceptional customer service and support to our clients in the insurance industry.Key Responsibilities:Provide timely and courteous service to customers and brokers via...
-
Accounting and Financial Analyst
2 weeks ago
Markham, Ontario, Canada Spectrum Building Services Co Inc Full timeJob Description:In this role as an Accounting and Financial Analyst at Spectrum Building Services Co Inc, you will be responsible for providing financial guidance and support to the organization.Key Responsibilities:Prepare financial reports, including income statements, balance sheets, and cash flow statementsAnalyze financial data to identify trends and...
-
Financial Analyst with Accounting Experience
5 days ago
Markham, Ontario, Canada PBS MARKHAM Full timePBS MARKHAM is seeking a skilled Financial Analyst to join our team. As a Financial Analyst, you will be responsible for analyzing financial records, preparing financial statements and reports, and developing cost findings and internal control procedures.The ideal candidate will have a Bachelor's degree in Business or Commerce, and 1-2 years of experience in...
-
Accounting Analyst Position in Markham
5 days ago
Markham, Ontario, Canada Black & McDonald Limited Full timeWe are seeking an Accounting Analyst to join our Southern Ontario FMO Accounting & Finance team at Black & McDonald Limited.About the RoleThis full-time position, located in Markham, Ontario, will provide ongoing performance and monitoring of job costing functions in support of regional business activities. The successful candidate will be responsible for...
-
Financial Analyst
4 weeks ago
Markham, Ontario, Canada Williams & Partners Chartered Professional Accountants LLP Full timeJob Title: Financial AnalystJob Summary: We are seeking a highly motivated and detail-oriented Financial Analyst to join our team at Williams & Partners Chartered Professional Accountants LLP. As a Financial Analyst, you will be responsible for analyzing clients' financial records, ensuring accuracy and compliance to accounting standards, procedures, and...
-
Financial Analyst
7 days ago
Markham, Ontario, Canada Honda Canada Full timeJob Title: Financial Analyst - Accounting and Auditing ExpertLocation: CA-ON-MarkhamJob Type: Full TimeIndustry: Accounting and Auditing Services, Automotive - Sales, Dealers and ServiceCareer Level: ExperiencedAbout the RoleWe are seeking a highly skilled Financial Analyst to join our team in CA-ON-Markham. The successful candidate will be responsible for...
-
Senior Financial Analyst
4 weeks ago
Markham, Ontario, Canada Williams & Partners Chartered Professional Accountants LLP Full timeJob Title: Senior Financial AnalystJob Summary:We are seeking a highly skilled Senior Financial Analyst to join our team at Williams & Partners Chartered Professional Accountants LLP. As a Senior Financial Analyst, you will be responsible for analyzing clients' financial records, ensuring accuracy and compliance to accounting standards, procedures, and...
-
Senior Financial Analyst
4 weeks ago
Markham, Ontario, Canada Williams & Partners Chartered Professional Accountants LLP Full timeJob Title: Senior Financial AnalystJob Summary: We are seeking a highly skilled Senior Financial Analyst to join our team at Williams & Partners Chartered Professional Accountants LLP. As a Senior Financial Analyst, you will be responsible for analyzing clients' financial records, ensuring accuracy and compliance to accounting standards, procedures, and...
-
Senior Financial Analyst
4 weeks ago
Markham, Ontario, Canada KRP LLP Full timeJob Title: Senior Financial AnalystJob Summary: We are seeking a highly skilled Senior Financial Analyst to join our team at KRP LLP. As a Senior Financial Analyst, you will be responsible for planning, setting up, and administering accounting systems, supervising staff, and analyzing clients' financial records.Key Responsibilities:Identify clients'...
-
Bilingual Help Desk Specialist
4 weeks ago
Markham, Ontario, Canada PET VALU Full timeJob SummaryWe are seeking a highly skilled Bilingual Help Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing first-level technical support to our customers via phone, email, and chat. You will also be responsible for troubleshooting and resolving technical issues, as well as collaborating with internal...
-
Bilingual French Collections Specialist
1 month ago
Markham, Ontario, Canada CB Canada Full timeJob Title: Bilingual French Collections SpecialistJob Summary:Collections Specialists with a strong sense of ownership and attention to detail are encouraged to apply for this exciting opportunity. As a Bilingual French Collections Specialist, you will be responsible for handling inbound and outbound collections calls and correspondence, locating delinquent...
-
Senior Financial Analyst
4 weeks ago
Markham, Ontario, Canada Williams & Partners Chartered Professional Accountants LLP Full timeJob Title: Senior Financial AnalystJob Summary:We are seeking a highly skilled Senior Financial Analyst to join our team at Williams & Partners Chartered Professional Accountants LLP. As a Senior Financial Analyst, you will be responsible for analyzing clients' financial records, ensuring accuracy and compliance to accounting standards, procedures, and...
-
Senior Financial Analyst
4 weeks ago
Markham, Ontario, Canada KRP LLP Full timeJob Title: Senior Financial AnalystJob Summary: We are seeking a highly skilled Senior Financial Analyst to join our team at KRP LLP. As a Senior Financial Analyst, you will be responsible for analyzing financial data, preparing financial reports, and providing financial advice to clients.Key Responsibilities:Prepare financial reports and statements for...
-
Financial Analyst
4 weeks ago
Markham, Ontario, Canada CANADA INC. Full timeAt CANADA INC., we are seeking a highly skilled Financial Analyst to join our team. As a key member of our accounting department, you will be responsible for planning, setting up, and administering accounting systems. Your analytical skills will be utilized to analyze clients' financial records, prepare financial information, and develop cost findings and...
-
Accounting Specialist
4 weeks ago
Markham, Ontario, Canada Black & McDonald Limited Full timeAccounting Analyst Job DescriptionJob Summary: We are seeking an experienced Accounting Analyst to join our Southern Ontario FMO Accounting & Finance team at Black & McDonald Limited.About the Role: As an Accounting Analyst, you will be responsible for ongoing performance and monitoring of job costing functions in support of regional business activities. You...
-
Financial Record Analyst
1 week ago
Markham, Ontario, Canada Sienna Senior Living Full timeJob TitleFinancial Record AnalystAbout the RoleWe are seeking an experienced Financial Record Analyst to join our team at Sienna Senior Living. This is a permanent, full-time position with a salary of $55,000 - $65,000 per year.Job DescriptionThe successful candidate will be responsible for maintaining accurate and up-to-date financial records, including...
-
Data Analyst
2 weeks ago
Markham, Ontario, Canada Altis Technology Full timeAltis Technology is looking for a skilled Data Analyst to support the team. This full-time position requires a Bilingual Data Analyst (French/English) to work on data management, extraction, reporting, and database updates. The role involves maintaining data integrity, ensuring reliable and quality data, and resolving data discrepancies.The ideal candidate...