Customer Service Representative

3 weeks ago


Calgary, Alberta, Canada Equation Staffing Solutions Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team in SE Calgary. As an Order Desk Administrator, you will play a crucial role in ensuring seamless customer experiences through effective order processing, timely issue resolution, and excellent communication.

About the Role

This is a full-time opportunity that requires a professional with a strong background in customer service, preferably within manufacturing or a related industry. Your previous experience has equipped you with exceptional problem-solving skills, mathematical abilities, and organizational prowess. We value individuals who can multitask, prioritize tasks effectively, and manage their time efficiently.

Key Responsibilities
  • Process orders and quotations using various methods, providing support to the inside sales team as needed.
  • Maintain accurate records of sales orders by entering and updating information in our system.
  • Communicate effectively with customers via phone and email, addressing their inquiries and concerns promptly.
  • Actively work to resolve delivery issues in a timely and professional manner, prioritizing customer satisfaction.
  • Cultivate positive relationships with customers by anticipating and meeting their needs.
  • Coordinate closely with the sales and shipping teams to ensure seamless customer experiences.
Requirements
  • Previous experience in customer-facing roles within manufacturing or a related industry is highly desirable.
  • Demonstrate exceptional professionalism and excellent customer service skills, showcasing a strong phone presence.
  • Showcase your ability to thrive in high-volume, fast-paced environments while maintaining attention to detail.
  • Proven ability to multitask, prioritize tasks, and manage time effectively.
  • Demonstrate strong problem-solving, mathematical, and organizational skills.
  • Exhibit a strong work ethic and a positive team attitude, being comfortable working with diverse individuals.
  • Highly skilled in MS Office, including Excel and Outlook.
  • Outstanding customer service and relationship-building skills.
  • Exceptional attention to detail and strong data entry skills.

At Equation Staffing Solutions, we offer a competitive salary range between $50,000 and $65,000 per annum, commensurate with experience, and additional benefits. If you possess a passion for delivering exceptional customer experiences and have the required skills and qualifications, please do not hesitate to apply for this exciting opportunity.



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