Technical Support Specialist

2 months ago

Montreal, Quebec, Canada krg technology inc Full time
Job Description

We are seeking a highly skilled Desktop Support Technician to join our team at KRG Technology Inc.

Key Responsibilities:

  • Provide expert technical support for customer's end users, specializing in hardware, software, and network problem diagnosis and resolution.
  • Route complex problems to onsite support staff and coordinate with vendors and support staff to resolve issues.
  • Manage relationships with vendors and support staff to ensure seamless problem resolution.
  • Utilize client management tools such as Apple Remote Desktop, Deploy Studio, and FileWave to streamline support processes.
  • Develop and implement scripting and programming skills to automate support tasks.
  • Stay up-to-date with the latest Windows and Macintosh technologies, including Windows 7, XP, 2000, 98, and Mac OS.
  • Work closely with onsite support staff to obtain technical knowledge and resolve chronic problems.
  • Provide on-the-job and commercial training to enhance skills and support capabilities.

Requirements:

  • 1-2 years diploma in Information Technology.
  • 3-5 years help desk, customer service, and support experience with problem-solving involving hardware, software, and networks.
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Hands-on work experience with Windows Operating systems, Windows 2000, 2003, 2008, and remote desktop connectivity applications.
  • Experience in SME support in specialized desks like Blackberry, VPN, MS Office, and PDA, tablets, iPads, and phone support.
  • Ability to work in an on-site/off-shore model and manage multiple projects with critical deadlines.
  • Personal dedication to providing high-quality, superior service at all times.

Technical Expertise:

  • Concern for Order and Quality.

About Us:

KRG Technology Inc. is a leading provider of technology solutions. We are committed to delivering exceptional service and support to our customers.

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