Technical Support Specialist

3 weeks ago


Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time
Job Title: User Support Technician

BLUE AERO JOB SERVICES INC. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their computer systems and software are running smoothly.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on how to use computer systems and software.
  • Collaborate with other technical support analysts to resolve complex technical issues.
  • Participate in the development and implementation of technical support processes and procedures.
  • Supervise and mentor junior technical support staff.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Knowledge of computer systems, software, and hardware.
Work Environment:

Our team is dedicated to providing exceptional customer service and support. As a User Support Technician, you will work in a dynamic and fast-paced environment, collaborating with other technical support analysts to resolve complex technical issues.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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