Service Operations Manager

2 weeks ago


Langley, Canada KCP Concrete Pumps Ltd. Full time

Job Summary: We are seeking a highly skilled Service Operations Manager to join our team at KCP Concrete Pumps Ltd. As a key member of our operations team, you will be responsible for managing staff, assigning duties, and overseeing the day-to-day activities of our business.

Key Responsibilities:

  • Manage staff and assign duties to ensure efficient operation of our business
  • Study market research and trends to determine consumer demand and sales volumes
  • Determine merchandise and services to be sold, and implement price and credit policies
  • Plan budgets and monitor revenues and expenses to ensure financial stability
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages
  • Conduct performance reviews and provide feedback to staff
  • Hire and train staff in job duties, safety procedures, and company policies
  • Perform same duties as workers supervised

Additional Responsibilities:

  • Participate in a government or community program or initiative that supports newcomers and/or refugees
  • Assist with immediate settlement needs of newcomers and/or refugees, such as housing, transportation, and childcare
  • Support social and labour market integration of newcomers and/or refugees, including facilitating access to community resources, language training, and skills training
  • Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Support newcomers and/or refugees with foreign credential recognition

Requirements:

  • Secondary (high) school graduation certificate
  • 3 years to less than 5 years of experience in a related field

Work Environment:

  • Permanent work term
  • 36 to 40 hours per week
  • English language


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