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Service Operations Manager

1 month ago

Langley, Canada KCP Concrete Pumps Ltd. Full time

Job Title: Service Operations Manager

Job Summary:

We are seeking a highly skilled Service Operations Manager to join our team at KCP Concrete Pumps Ltd. The successful candidate will be responsible for managing staff, assigning duties, and overseeing the day-to-day operations of our service department.

Key Responsibilities:

  • Manage staff and assign duties to ensure efficient service delivery
  • Study market research and trends to determine consumer demand and competitor activity
  • Determine merchandise and services to be sold, and implement price and credit policies
  • Plan budgets and monitor revenues and expenses
  • Resolve customer requests, complaints, and supply shortages
  • Conduct performance reviews and hire and train staff in job duties, safety procedures, and company policies

Requirements:

  • 3 years to less than 5 years of experience in a similar role
  • Green job involving duties and responsibilities that lead to positive environmental outcomes
  • Support for newcomers and refugees, including immediate settlement needs and social and labour market integration
  • Support for youths, including on-the-job training and a welcoming work environment
  • Support for Indigenous people, including cultural competency training and access to Elders

Working Conditions:

  • Permanent position
  • 36 to 40 hours per week
  • English language