Customer Service Operations Manager

1 month ago


Langley, Canada Regal Rexnord Full time
Customer Service Manager Job Description

Regal Rexnord is seeking a highly skilled Customer Service Manager to oversee and manage customer service operations for our Automatic Transfer Switch (ATS) segment. The successful candidate will be responsible for ensuring excellent customer service is delivered to all customers.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely manner
  • Supervise and coordinate activities of customer service representatives
  • Monitor customer service performance and identify areas for improvement
  • Analyze customer feedback and develop strategies for improvement
  • Develop and implement customer service policies and procedures
  • Train and mentor customer service personnel
  • Ensure customer service representatives are following standard operating procedures
Requirements:
  • Bachelor's degree in business administration or related field preferred
  • At least 5 years of experience in customer service management
  • Technical aptitude preferred
  • Excellent communication, customer service, and problem-solving skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and multi-task
  • Ability to motivate and lead customer service teams
About Regal Rexnord:

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world. We provide sustainable solutions that power, transmit, and control motion. Our electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

Our end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. We have offices and manufacturing, sales and service facilities worldwide. For more information, visit RegalRexnord.com.



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