Customer Service Supervisor

2 weeks ago

Vancouver, British Columbia, Canada ANEEK DEVELOPMENT LTD. Full time

Job Title: Customer Service Supervisor - Team Lead

Job Summary: We are seeking a highly organized and reliable Customer Service Supervisor to lead our team and ensure excellent customer service.

Key Responsibilities:

  • Supervise and coordinate the activities of a team of customer service representatives.
  • Ensure that customer service standards are met and exceeded.
  • Develop and implement customer service strategies to improve customer satisfaction.
  • Train and develop customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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