Executive Director, Insurance Operations Excellence

1 week ago


Old Toronto, Canada This is an IT support group Full time
Senior Vice President, Legal Job Opportunity

We are seeking an experienced Senior Vice President to lead our Insurance Operations Center of Excellence in Toronto, Canada. This hybrid role requires a minimum of three days per week in the office.

This strategic leadership position involves managing a function responsible for delivering Insurance Certificates that meet client requirements. The ideal candidate will oversee workflow and processes to ensure consistency, quality, and accuracy of work completed. Additionally, they will manage and lead team members on a daily basis to guarantee service levels are met and target productivity is attained or exceeded.

  • The selected candidate will define and implement levers and KPIs to enhance service performance. They will coach and mature the service and leadership management capabilities by building bench strength within the TL population. Execution against the Marsh performance management agenda will also be a key responsibility.
  • The successful individual will articulate the needs of the Certificate team in defining and executing strategic business projects. They will manage escalations and service issues while developing strong working relations with business partners.
  • Directing onshore and offshore service delivery and collaborating with the offshore leadership team to align agendas will be crucial aspects of this role.
  • Liaising with the Compliance and Legal team as required to remain current and promote team compliance by understanding and following all Marsh compliance, professional, and transparency standards will be essential.

Key Requirements:

  • The ideal candidate should possess 5+ years of senior leadership experience managing 50+ resources in insurance or financial services.
  • Solid business transformation/change management capabilities are necessary for success in this role.

Why You'll Thrive in This Role:

  • You will have opportunities for professional development and growth through interesting work and supportive leaders.
  • This vibrant and inclusive culture fosters collaboration among talented colleagues to create new solutions and drive impact for colleagues, clients, and communities.


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