Insurance Operations Director
2 weeks ago
About Us
We are a team of professionals dedicated to helping people and businesses succeed. We strive to create a workplace that values diversity, inclusivity, and accessibility.
Job Summary
The Insurance Operations Director will oversee the call centre's activities related to sales, customer service, and operational support. This role will involve planning and managing human, financial, and material resources to ensure optimal usage.
Responsibilities
- Direct the call centre's activities, including sales, customer service, and operational support;
- Establish and control expenses and annual budgets for the call centre;
- Ensure training, development, and succession of call centre personnel;
- Implement strategies to promote growth behaviours through coaching and feedback;
- Manage quality risks underwritten in new business and modifications;
- Communicate and inspire teams to achieve success.
Requirements
- 5+ years of management experience in the insurance or finance industry;
- Experience in managing large teams is an asset;
- Business transformation capabilities;
- Strong program/project management and governance skills;
- Data analysis and business case building skills;
- Leadership skills to establish strategic direction and guide execution.
What We Offer
- An extensive flexible pension and benefits package;
- Access to virtual healthcare;
- Flexible work arrangements;
- An annual wellness account promoting active and healthy lifestyles;
- A dynamic workplace learning ecosystem with interactive content and inspiring programs;
- Inclusive employee-led networks and opportunities for development;
- Community Impact program allowing employees to contribute to their community.
Estimated Salary: $80,000 - $120,000 per year
This salary range is based on industry standards for similar positions and locations. It may vary depending on factors such as location, experience, and qualifications.
-
Director, Analysis
2 weeks ago
Old Toronto, Canada Director File Full timeReporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a Security Operations Center is nice to...
-
Senior Director Insurance Operations Manager
1 month ago
Old Toronto, Ontario, Canada DGA Careers Full timeJob SummaryWe are seeking a highly experienced Senior Director Insurance Operations to lead our team in Toronto. The ideal candidate will have a strong background in operations management, leadership, and marketing, with a proven track record of success in a similar role.The Senior Director Insurance Operations will be responsible for the efficient and...
-
Operational Risk Director
1 month ago
Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full timeJob Title: Director, Operational Risk and Resilience ManagementManulife is seeking a seasoned professional to lead our Operational Risk and Resilience Management team. As Director, you will be responsible for enhancing our operational risk and resilience capability by providing guidance to segment risk teams, identifying and managing current and emerging...
-
VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
Insurance Operations Director
2 weeks ago
Toronto, Ontario, Canada AXA Group Full timeEstablish a seamless operational framework for AXA XL’s Canadian Insurance Operations.We are seeking an experienced Insurance Operations Director to oversee and manage the day-to-day operations of our Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support for Large...
-
Risk Management Director
2 weeks ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeRisk Management Director - Operational Resilience LeaderWe are seeking an experienced Risk Management Director to lead our Operational Resilience efforts and drive business growth while mitigating risks.Job Summary:The successful candidate will be responsible for developing and implementing operational resilience strategies, risk management frameworks, and...
-
Business Development Director
3 weeks ago
Old Toronto, Canada Wawanesa Insurance Full timeThe Regional Business Development Director at Wawanesa Insurance is responsible for driving sales strategies and initiatives for the Ontario region. This involves close collaboration with the Ontario Leadership team and head office teams to achieve business objectives. The Director will create and execute sales programs across both short and long-term...
-
NA-Managing Director
3 weeks ago
Old Toronto, Canada LEON CYCLEManaging Director Full timeWe are seeking a Managing Director for Leon Cycle North America. This role oversees the P&L for North America, including B2C and B2B business, warehouse and logistics, personnel, and operations management. Responsibilities include recruiting sales managers, managing office operations, and making decisions to solve operational problems. The ideal candidate...
-
Theatrical Leadership Position
2 weeks ago
Old Toronto, Canada Director File Full timeCompany Overview: YPT, a renowned arts institution, is seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As the Executive Director, you will have the unique opportunity to inspire and promote collaboration amongst staff, volunteers, and the artistic community.Compensation Package: The successful candidate can...
-
Director
6 months ago
Toronto, Canada Isaac Operations Full timeWho we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...
-
Construction Director
2 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Full timeAbout the RoleWe are seeking a skilled Construction Director to join our team at Zurich Insurance Company. As a key member of our organization, you will be responsible for managing technical responsibility for the Construction Vertical throughout all segments.Key Responsibilities:Manage the selection and denial of new and renewal business for a large region...
-
Director - Insurance & Enterprise Risk
2 weeks ago
Old Toronto, Canada Scotiabank Full timeh3>Title: Director, Corporate Risk Management and InsuranceRequisition ID: 211179Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Director, Corporate Risk Management and Insurance is part of the Risk Oversight Reporting team in Enterprise Risk Management reporting to the VP, Risk Oversight Reporting to...
-
Director of Operations and Governance
2 weeks ago
Toronto, Ontario, Canada Canadian Association of Financial Institutions in Insurance (CAFII) Full timeCANADIAN ASSOCIATION OF FINANCIAL INSTITUTIONS IN INSURANCE (CAFII) is a not-for-profit industry Association celebrating over 25 years as a key stakeholder in Canada's life and health insurance sector.We bring together tremendous competitors and find common ground. Our mission is to deliver a united voice for financial institutions involved in selling...
-
Director, Regional Business Development
1 month ago
Old Toronto, Canada Wawanesa Insurance Full timeJob Overview The Director of Regional Business Development is responsible for driving sales strategies and initiatives for Wawanesa in Ontario. This role involves close collaboration with the Ontario Leadership team and head office teams to achieve business objectives. The Director, Regional Business Development, along with the Business Development team, is...
-
Operations Assistant, Corporate Insurance Solutions
5 months ago
Toronto, Canada Trisura Guarantee Insurance Company Full timeAt Trisura, we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results...
-
Director, Insurance Services
2 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 206732 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Director of Risk, Operations and Compliance Supervision, Scotia Wealth Insurance Services, Total Wealth Planning and Insurance (Client Solutions) **Purpose** The Director of Risk, Operations and Compliance Supervision is crucial...
-
Operational Risk Manager Director
4 weeks ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeDirector, Archer Product Owner - Operational Risk and Resilience ManagementJob Summary:The Director, Archer Product Owner - Operational Risk and Resilience Management is responsible for delivering and overseeing various functional capabilities, including risk tooling and technology, operational risk management activities, internal and external engagements,...
-
Director, Tax
1 month ago
Old Toronto, Canada Munich Re Full timeThe Director, Tax (Insurance) will be responsible for all income and commodity tax provisions and returns and report to the VP, North American Tax Life & Health. This role is responsible for the local tax authority domestic audit deliveries and requirements, along with research of various tax related topics and providing or assisting in interpretation. The...
-
Director, Tax
1 month ago
Old Toronto, Canada Munich Re Full timeThe Director, Tax (Insurance) will be responsible for all income and commodity tax provisions and returns and report to the VP, North American Tax Life & Health. This role is responsible for the local tax authority domestic audit deliveries and requirements, along with research of various tax related topics and providing or assisting in interpretation. The...