Insurance Operations Director

2 weeks ago


Old Toronto, Canada belairdirect Full time

About Us

We are a team of professionals dedicated to helping people and businesses succeed. We strive to create a workplace that values diversity, inclusivity, and accessibility.

Job Summary

The Insurance Operations Director will oversee the call centre's activities related to sales, customer service, and operational support. This role will involve planning and managing human, financial, and material resources to ensure optimal usage.

Responsibilities

  • Direct the call centre's activities, including sales, customer service, and operational support;
  • Establish and control expenses and annual budgets for the call centre;
  • Ensure training, development, and succession of call centre personnel;
  • Implement strategies to promote growth behaviours through coaching and feedback;
  • Manage quality risks underwritten in new business and modifications;
  • Communicate and inspire teams to achieve success.

Requirements

  • 5+ years of management experience in the insurance or finance industry;
  • Experience in managing large teams is an asset;
  • Business transformation capabilities;
  • Strong program/project management and governance skills;
  • Data analysis and business case building skills;
  • Leadership skills to establish strategic direction and guide execution.

What We Offer

  • An extensive flexible pension and benefits package;
  • Access to virtual healthcare;
  • Flexible work arrangements;
  • An annual wellness account promoting active and healthy lifestyles;
  • A dynamic workplace learning ecosystem with interactive content and inspiring programs;
  • Inclusive employee-led networks and opportunities for development;
  • Community Impact program allowing employees to contribute to their community.

Estimated Salary: $80,000 - $120,000 per year

This salary range is based on industry standards for similar positions and locations. It may vary depending on factors such as location, experience, and qualifications.


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