Bilingual Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Europ Assistance Full time
Job Description

**About Europ Assistance Canada**

Europ Assistance Canada, a leading provider of travel assistance services, is seeking a highly skilled Bilingual Agent Case Manager to join our team in Canada.

Key Responsibilities:

  • Provide exceptional customer service to clients in both English and French languages.
  • Manage and resolve complex cases in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Stay up-to-date with industry trends and best practices to continuously improve service quality.

Requirements:

  • Minimum 2 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Bilingualism in English and French (written and verbal).

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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