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Front Desk Associate

1 month ago


Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Holiday Inn Edmonton. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account any special requests or needs
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Answer telephone calls and relay messages to guests and staff
  • Assist guests with special needs, such as mobility or dietary requirements
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner

Requirements

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience
  • 1 year to less than 2 years of experience in a related field, such as hospitality or customer service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to lift up to 25 pounds and stand for long periods of time

What We Offer

  • Competitive hourly rate
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Permanent full-time position
  • 30 to 40 hours per week
  • English language of work