IT Service Management Expert with Global Problem Solving Skills
2 weeks ago
Scotiabank is a leading bank in the Americas, guided by its purpose: 'for every future'. The company helps its customers, their families, and communities achieve success through various services and products.
The IT Service Management team at Scotiabank plays a critical role in maintaining the stability of IT services. As an ITSM Problem Manager, you will be responsible for ensuring effective detection, analysis, and resolution of IT-related problems.
Key responsibilities include managing the entire lifecycle of IT-related problems, analyzing incidents to identify underlying problems, and providing effective communication with stakeholders. You will also support problem management stakeholders and contribute to improving data quality.
This role requires excellent communication skills, a strong understanding of full-stack technologies used in large enterprises, and experience working in complex, fast-paced environments. Ideal candidates have a minimum of 5+ years of experience in Major Incident management, handling incident bridges involving multiple geographies, and dealing with senior executives.
Benefits of this role include:
- Diversity, Equity, Inclusion & Allyship: Scotiabank strives to create an inclusive culture where every employee can reach their fullest potential.
- Accessibility and Workplace Accommodations: The company values diversity and provides opportunities for all employees to learn, grow, and participate.
- Upskilling through online courses and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
The estimated salary for this role is $100,000 - $150,000 per year, depending on location and experience.
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