Investment Services Associate

6 days ago

Toronto, Ontario, Canada Disability Solutions Full time
Job Summary:

We are seeking an experienced Investment Services Associate to join our team at Disability Solutions. The successful candidate will be responsible for providing exceptional support to our financial advisors and Branch Manager, ensuring the office is managed efficiently and effectively.

The primary role of this position is to enter client trades, service client requests, and process trade instructions by phone, while maintaining accurate and up-to-date client paperwork. This is a supportive team environment that promotes personal career growth, drawing on previous experience as an Administrative Assistant in a financial services firm or upon a degree/diploma within Financial Management or Business Administration.

Main Responsibilities:

  • Foster and support client relationships by liaising with clients, responding to requests, and demonstrating proactive problem-solving;
  • Support clients' general day-to-day administrative and trade requests in a timely and confidential manner;
  • Handle incoming and outgoing phone calls with clients and respond to requests for information;
  • Schedule appointments, prepare for meetings, and follow up;
  • Be responsible for and support the team with paperwork, manage head office correspondence, and handle the account opening process for new clients;
  • Process and follow up on security transactions and transfers, including trade instructions;
  • Enter trades for Financial Advisors and clients as requested;
  • Be responsible for all cash management within the team practice, including incoming and outgoing funds, purchases, and redemptions of cash equivalents;
  • Act as team lead during tax reporting season, liaising with tax professionals & clients to provide details, slips, and updates as required;
  • Assist with all marketing initiatives, including social media (Twitter, LinkedIn), and website content;
  • Support the Financial Advisors in the growth of the overall business;
  • Maintain files and other general office duties;
  • Prepare client presentations with guidance from the financial advisor assistants;
  • Generate and identify leads from online resources and qualify leads via cold calling;
  • Set up meetings with meaningful prospects;
  • Conduct research on market intelligence;
  • Assist on strategizing and administrating email campaigns; Assist with marketing events, seminars, client meetings, etc.;
  • Track and follow up on opportunities;
  • Work within LinkedIn and Salesforce;
  • Grow and take courses as required for regulatory purposes;

About the Role:

This is a high-volume and demanding environment that requires working within deadlines to maintain a high level of service and attention to detail. As an Investment Services Associate, you will be responsible for managing multiple deadlines and tasks, working independently as well as collaboratively within a team environment, displaying flexibility and willingness to assist others as required, exercising tact and discretion in the handling of confidential information, and communicating proficiently in French is an asset.

Requirements:

To qualify for this opportunity, you must have a minimum of 3 years of industry-related experience, a post-secondary education, and knowledge of fundamental investment concepts, practices, and procedures used in the securities industry. You should also possess previous experience in administrative processes and procedures, compliance practices and regulations, and social media skills. A competitive salary range of $60,000 - $80,000 per year, plus benefits, is offered for this position.

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