Programmer/Analyst - Full-Time

2 weeks ago

Halifax, Nova Scotia, Canada Bluebayinvest Full time
Job Summary

Global Functions Technology (GFT) is part of RBC's Technology and Operations division, collaborating with partners to deliver innovative IT solutions. The role will support various Finance and Audit applications, assist with critical metrics reporting, and provide cross-function support.

Key Responsibilities
  • Investigate, resolve, and report on low and medium complexity technical issues
  • Work with Business clients to understand priorities and impact of their issues, and provide timely and accurate status of critical systems processes
  • Learn multiple applications and technologies and provide cross-function support accordingly
  • Administrative support tickets and work closely with vendors when additional support and learning is required
  • Work closely with FIAT Application Custodians to understand the drivers behind their KPIs, and share potential issues and improvement opportunities across the team
  • Help enforce and improve the FIAT Support Framework by creating and modifying processes and procedures, producing various reports and metrics, and providing daily dashboards and other information
  • Help track critical artifacts such as OLA and SLA documents, communication templates, Post Incident reviews
  • Help to produce presentations and reports for the Senior Management Team, often working directly with them if required
Requirements
  • ~3+ years of experience in application support and/or development with a continuous improvement focus
  • ~ A good understanding of statistics and trend analysis, strong Math skills
  • ~ Strong MS Office skills, particularly with Excel, PowerPoint, and Access. VBA knowledge is a definite asset
  • ~ The ability to work under pressure and with aggressive deadlines, and at times work outside of normal Business hours
  • ~ Strong analytical skills and strong communication skills, comfortable speaking with and working with senior staff
What's in it for you?
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

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