Customer Experience Ambassador

1 week ago


Campbell River, British Columbia, Canada Sonova Full time

We are seeking a highly motivated and detail-oriented Customer Care Representative to join our team at Connect Hearing Canada. As a representative of our company, you will be the first point of contact for our clients, providing exceptional customer service and ensuring their hearing health needs are met.

Overview

Connect Hearing Canada is part of the Sonova family of brands, a leading provider of innovative hearing care solutions. We pride ourselves on delivering service excellence, integrity, collaboration, and innovation in everything we do.

Key Responsibilities:
  • Provide exceptional customer service in person, over the phone, and by email;
  • Schedule appointments and organize files for our Hearing Care Professionals;
  • Manage and maintain client accounts while building strong relationships;
  • Work with insurance companies to ensure successful third-party billing operations;
  • Assist with cleanings and minor in-clinic device repairs under the guidance of our experienced staff.
Requirements:
  • You possess excellent communication and customer service skills;
  • You have experience or would enjoy working on and reconciling accounts receivable;
  • You align with our value of helping others and have a 'can-do' attitude;
  • You love to learn and are passionate about growing your knowledge.
Benefits:

We offer a competitive remuneration package, including $20/hour starting wage based on full-time employment, extended health benefits from day one, three weeks of vacation, six days of personal time in your first year, and additional days off, including your birthday. You will also be eligible for quarterly bonuses and growth and development opportunities, including education sponsorship.

About Us:

At Sonova, we create sense by transforming the lives of people around the world through innovative hearing care solutions. Our talented employees all over the world know they contribute to something greater than themselves – they create sense.



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