Customer Service Ambassador

2 weeks ago


Campbell River, British Columbia, Canada Sonova Full time

We're seeking a talented Customer Service Ambassador to join our team at Connect Hearing Canada, a leading hearing care provider with a network of clinics across Canada and part of the Sonova family of brands.

As a Customer Service Ambassador, you'll be responsible for providing exceptional customer service in person, over the phone, and by email, scheduling appointments, and organizing files for our Hearing Care Professionals.

You'll also manage and maintain client accounts while building relationships, work with insurance companies to ensure successful third-party billing operations, and assist with cleanings and minor in-clinic device repairs.

In return, you'll enjoy a competitive remuneration package, professional development opportunities, and a safe and healthy workplace.

Key responsibilities include:

  • Providing exceptional customer service in person, over the phone, and by email
  • Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
  • Managing and maintaining client accounts while building relationships
  • Working with insurance companies to ensure successful third-party billing operations
  • Assisting with cleanings and minor in-clinic device repairs

Requirements include:

  • Strong communication and customer service skills
  • Experience or willingness to work on and reconcile accounts receivable
  • Alignment with our value of helping others
  • A 'Can-Do' attitude, a love of learning, and a passion for growing knowledge

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

At Sonova, we're committed to helping people enjoy the delight of hearing and live life without limitations. Join us in our mission to create a better future for those with hearing loss.



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