IT Support Specialist
4 weeks ago
We are seeking a highly skilled and organized IT Support Specialist to join our team at ANN YTE LTD.
About the RoleThis is a permanent, full-time position working 30 hours per week. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering top-notch customer service.
Main Responsibilities- Respond to user inquiries regarding computer-related issues, providing timely and effective solutions.
- Consult technical manuals and user guides to research and implement solutions to complex problems.
- Provide training and guidance to users on how to use computer systems and software effectively.
- Manage and maintain a comprehensive log of problems and solutions for future reference.
- Collaborate with other technical support analysts to resolve complex issues and improve overall system performance.
- Bachelor's degree in Computer Science or related field (or equivalent experience).
- Minimum 7 months of experience in IT support (or equivalent experience).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
This role offers a competitive salary range of $45,000 - $55,000 per year, depending on experience. Additionally, you will receive:
- A comprehensive benefits package, including health insurance and retirement savings plan.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
This position is based in a private sector setting with a help desk environment. You will be required to work a standard Monday to Friday schedule with occasional overtime as needed.
The estimated salary for this position is approximately $50,000 per year, based on the location and industry standards.
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