IT Support Specialist

4 weeks ago


Calgary, Alberta, Canada ANNY TYE LTD Full time
Job Description

We are seeking a highly skilled and organized IT Support Specialist to join our team at ANN YTE LTD.

About the Role

This is a permanent, full-time position working 30 hours per week. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering top-notch customer service.

Main Responsibilities
  • Respond to user inquiries regarding computer-related issues, providing timely and effective solutions.
  • Consult technical manuals and user guides to research and implement solutions to complex problems.
  • Provide training and guidance to users on how to use computer systems and software effectively.
  • Manage and maintain a comprehensive log of problems and solutions for future reference.
  • Collaborate with other technical support analysts to resolve complex issues and improve overall system performance.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • Minimum 7 months of experience in IT support (or equivalent experience).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Able to multitask and work in a fast-paced environment.
Benefits

This role offers a competitive salary range of $45,000 - $55,000 per year, depending on experience. Additionally, you will receive:

  • A comprehensive benefits package, including health insurance and retirement savings plan.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Location

This position is based in a private sector setting with a help desk environment. You will be required to work a standard Monday to Friday schedule with occasional overtime as needed.

The estimated salary for this position is approximately $50,000 per year, based on the location and industry standards.



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